Posts Tagged ‘tide’

TSA “Response” to my complaint

Friday, July 27th, 2007

This is a copy of the response I received from the TSA about my complaint.

Thank you for your e-mail.

The Transportation Security Administration’s current security screening procedures require all carry-on luggage and accessible property be screened before passengers take them onboard an aircraft.  Regardless of whether an item is on the prohibited or permitted items list, the Transportation Security Officers (TSO’s) have discretion to prohibit an individual from carrying an item through the screening checkpoint or onboard an aircraft if the item poses a security threat.

Therefore, TSA security screening personnel make the final decision on whether to permit items like a Tide pen into the sterile area of the airport.  Should you need additional assistance, feel free to contact us at toll free 866-289-9673.

Please visit our website at www.tsa.gov (http://www.tsa.gov/) for additional information about TSA.  We continue to add new information and encourage you to check the website frequently for updated information.

We hope this information is helpful.

TSA Contact Center

My TSA complaint

Friday, July 27th, 2007

This is the copy I received of the complaint I filed using the free wireless access from teh secure area of the Gainesville, FL (GNV) airport.

To: tsa-contactcenter@dhs.gov
Category: Complaints
Sub Category: All Other Complaints

Message:

While passing through security at the Gainesville Regional Airport (GNV), my Tide(R) pen was confiscated from my quart zipper-top bag by a TSA agent.

When Asked why, I was told that bleach was not allowed on the airplane. When I pointed out that the product does not contain bleach, I was told that all hazardous substances were not allowed. I asked what about the soap and water inside the Tide pen was hazardous, and was told to “get going”.

I can understand an agent at a busy airport having a bad day – -but GNV is by no means busy, the TSA checkpoint was (over)-fully staffed, and there was no reason to confiscate my item.

It is very clear to me that the agent made a mistake and then didn’t want to admit to that mistake in front of his co-workers or a customer, there was very little that was professional about out interaction.

I have the right to understand why items are confiscated form me – particularly common items that I have flown with — form the same airport, with the same agent checking my bag — dozens of times.

Please educate your agents, and maybe start looking out for security rather than buys-work.

Regards,
Stephen Ulmer