This is the copy I received of the complaint I filed using the free wireless access from teh secure area of the Gainesville, FL (GNV) airport.
To: tsa-contactcenter@dhs.gov
Category: Complaints
Sub Category: All Other Complaints
Message:
While passing through security at the Gainesville Regional Airport (GNV), my Tide(R) pen was confiscated from my quart zipper-top bag by a TSA agent.
When Asked why, I was told that bleach was not allowed on the airplane. When I pointed out that the product does not contain bleach, I was told that all hazardous substances were not allowed. I asked what about the soap and water inside the Tide pen was hazardous, and was told to “get going”.
I can understand an agent at a busy airport having a bad day – -but GNV is by no means busy, the TSA checkpoint was (over)-fully staffed, and there was no reason to confiscate my item.
It is very clear to me that the agent made a mistake and then didn’t want to admit to that mistake in front of his co-workers or a customer, there was very little that was professional about out interaction.
I have the right to understand why items are confiscated form me – particularly common items that I have flown with — form the same airport, with the same agent checking my bag — dozens of times.
Please educate your agents, and maybe start looking out for security rather than buys-work.
Regards,
Stephen Ulmer