I recently took a job working for my University’s IBM Business Partner, e-TechServices.com
e-Tech has been performing services since their inception, but they recently decided to expand their business in that area. To accomplish this, they hired a Managing Principal for Services, a Practice Principal, and a Systems Engineer. I’m the System Engineer.
So what does that actually mean? I do services perform work, that is, I go on-site with the customer and make the solution work. Sometimes this means that I physically install the equipment, other times it means that I just configure it. Most of the time, it means that I interact with the client and make sure that they understand how to use their new gear. A significant number of my first engagements have been teaching customers about equipment or software they already own.