This is the copy I received of the complaint I filed using the free wireless access from teh secure area of the Gainesville, FL (GNV) airport.
To: tsa-contactcenter@dhs.gov
Category: Complaints
Sub Category: All Other Complaints
Message:
While passing through security at the Gainesville Regional Airport (GNV), my Tide(R) pen was confiscated from my quart zipper-top bag by a TSA agent.
When Asked why, I was told that bleach was not allowed on the airplane. When I pointed out that the product does not contain bleach, I was told that all hazardous substances were not allowed. I asked what about the soap and water inside the Tide pen was hazardous, and was told to “get going”.
I can understand an agent at a busy airport having a bad day – -but GNV is by no means busy, the TSA checkpoint was (over)-fully staffed, and there was no reason to confiscate my item.
It is very clear to me that the agent made a mistake and then didn’t want to admit to that mistake in front of his co-workers or a customer, there was very little that was professional about out interaction.
I have the right to understand why items are confiscated form me – particularly common items that I have flown with — form the same airport, with the same agent checking my bag — dozens of times.
Please educate your agents, and maybe start looking out for security rather than buys-work.
Regards,
Stephen Ulmer
Tags: airplane, gnv, Government, tide, transportation security administration, tsa
I had the same issue! I had been traveling with it for months and then a TSA agent in Chicago confiscated it. This often happens where the rules change from agent to agent.
He also took my hair gel because the container I used did not have the amount of ozs on it. It was a very small container. so how does this work for those container people buy to put their normal size products in for travel??? Depending on what is in there would determine the quanitity so they must all be in violation too????
So, if you see a lady with stains and a really bad hairdo it is me